Real Stories

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REAL STORIES

I wanted to take the opportunity to thank the Kingfisher Bay Resort ...

"I wanted to take the opportunity to thank the Kingfisher Bay Resort for all of your assistance, local knowledge (and patience!) in the lead up to our Jet Trek visit to the resort, it certainly made the whole experience far less stressful.

Right from the moment we set foot on the island for our pre-event site visit through to a few weeks after the event it was obvious the events team are brilliant at their job and know the resort inside out, nothing was a drama and the team were so easy to work with.

A special mention to Paulina, who is quite possibly the nicest human on the planet. She was an absolute pleasure to work with, nothing was too much trouble, and she was 100% across absolutely every element of our trip, it made my life SO much easier while we were there, I’d give her a job in a heartbeat – she’s definitely an asset to your team.

It’s really evident the entire team at Kingfisher Bay Resort work very well together and we can’t express our thanks enough both professionally and personally to everyone involved in our event. This year is the first year in the 11 years I’ve been doing the Jet Trek that I actually had a “day off” on our lay day and that’s largely thanks to your team and how streamlined everything was.

Sadly, we don’t have any events scheduled around that way in the next 12-18 months, but I’ll definitely be keeping Kingfisher Bay Resort at the top of our list for venues as we plan further into the future. Thank you all so much again!"

Erin Lazarou
Variety – the children’s charity

Nikki Harmer was an absolute pleasure to deal with...

"Nikki Harmer was an absolute pleasure to deal with from the first enquiry to leaving the jetty yesterday afternoon. I can’t express enough how professional and dedicated she is.

Your entire team from reception, food and beverage to the porter team demonstrated years and years of knowledge and service behind them. Knowing how tough it is to find staff and operate with restricted facilities during Covid-19, from an outsider you would think that resort wasn’t impacted. The service in the restaurant and quality of food was faultless. Your entire team’s ability to deliver during these tough times are a credit to your brands and business."

Tony Bonello
Hervey Bay Boat Club

Thank you so much for hosting the EON Group...

"Thank you so much for hosting the EON Group and our clients at Kingfisher Bay Resort over the last four days. Such a beautiful location, close to home but far enough away to feel like a holiday!

From the moment we hit go on our conference planning your team were so accommodating. In the week leading up to our event the communication between EON and the events teams was excellent. I never felt like I was doubling up or that info wasn’t being passed onto the relevant people.

Upon arrival to River Heads Mainland Reception, it was obvious that your team were on the ball and had our guests checking in and their luggage onto the truck. Over and above with Lisa transporting myself and some food from the café direct to the boat ramp!

We had a lovely welcome from the events team! Access to the ballroom was sensational – We were able to use Thursday afternoon for rehearsal and set up. I’m super glad we had this time as it allowed us time to work out any bugs (there were a few!! Not a Kingfisher issue though!) The team were just amazing to work with. Nothing was a problem. Every request I had, was met with a prompt solution followed swiftly by action. Extra chairs, change of run times, rearranging staging and props!

Thursday night by the pool was a brilliant way to start our conference. It really set the tone for the weekend. I would like to thank the Operations Manager and Head Chef for helping manage our vegetarians and Gluten free guests. Extra platters were made available, and everyone left very satisfied. The bar staff were excellent and handled all the clients beautifully. Chefs’ ability to adjust the menu to suit the remainder of our events was very appreciated.

Friday morning involved some more manoeuvring of timings, electronic set up, additional dietary requirements, all of which were no problem for the team. What a bunch of legends; always available whenever I needed and made me feel like we were the only booking they had to handle and we were made to feel like VIP’s!

The checking and rechecking of all our different event set ups gave me a great peace of mind. I was 100% confident in the ability of the events staff to carry out our wishes with poise and grace. Our staff are very good at taking over venues – your staff were very good at managing us! Special mention to Dion who managed both Friday and Saturday night events. His professionalism was brilliant.

Check-out on Sunday was handled very well, both at the resort and back on the mainland. Our clients are singing the praises of Kingfisher Bay Resort and the weekend in general. Look forward to working with you all in the future."

Anth
EON Conference